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Windows Guide

Installing JasminCam on Windows

Click on the yellow ‘Download JasminCam’ button in the ‘Home’ menu of your account to download the installation file. An Install Guide below the download button has also been made available to assist you with the process. Once the installer is downloaded, you will simply need to run the installer .exe file and follow through the steps described there.

Verify that you run the installation with administrator rights (Right click -> Run as administrator).

For the minimum and recommended specifications please check our Technical Requirements page.

Driver update

Download Intel Driver and Support assistant here.

Download GeForce experience here.

Missing Component (VcRedist)

Camera problems

No camera image

Note that there are some cameras which might not be supported by certain operating systems. We suggest using one of our recommended camera.

It’s also recommended to have the latest camera driver installed for your camera. They are included with the camera or may be downloaded from the camera manufacturer’s website.

  • Logitech C920:
    Windows default camera drivers are not reliable for this camera thus we suggest installing the official Logitech drivers instead.
    You can download it for Windows 10 here.
  • Other Logitech cameras:
    These cameras can be used with the drivers included in Windows. However in case of any problem you can use the official Logitech driver of C920.
    During installation it may state that these cameras are not compatible, but they will work without problem nonetheless.

Basic troubleshooting for camera is as follows:

  1. Select the correct camera device in JasminCam. If not necessary, avoid using a splitter.
  2. Plug the camera into a different USB port, preferably one at the back of the computer, avoid using a USB Hub.
  3. Reinstall your JasminCam.

Device selection video tutorial

Slow camera image

Slow camera image is mostly the result of connection problems or low upload speed. However other problems could cause this too. To resolve this issue, try the following:

  1. Ensure your connection meets the minimum requirements and your are connected via cable, because a WIFI connection can reduce the stability. If you suspect connection could be the issue, please check the guide’s connection speed part.

Image quality may also decrease with high/overloaded processor or memory use.

  1. To see more about CPU and memory usage, please press Ctrl + Shift + Esc keys at the same time. This will open up Task Manager.
  2. In the Task Manager select the ‘Performance’ tab where you can see the actual use of your CPU and memory. If they are above 80% it can result in camera problems.
  3. Close some of your running applications and browser tabs, only leave the most necessary programs running.

Camera settings can also make the camera image slow. Setting high values in the Logitech software may cause the camera trouble providing a stable 30 FPS image. Turn off the “Follow my face”, “RightLight” / “Low light compensation” functions.

Checking performance and closing programs in task manager

No audio

With certain cameras, the camera’s microphone can be muted by a remote controller. Check if it is not accidentally pressed.

Check the audio input selection on JasminCam’s log in panel, under Advanced settings.

  1. Open JasminCam, but do not log in.
  2. When you are at the login screen, click on the Advanced settings button.
  3. The select the correct Audio Device, which is your camera’s device in most cases.

If you cannot find your microphone in JasminCam, ensure that the device is enabled and the volume is not too low in the Recording devices in Windows.

  1. Look for a speaker icon on your taskbar (at the bottom right corner of the screen), right click it then select Sounds or Recording devices.

2. On the Recording tab of the Sound setting panel, right click and select “Show Disabled Devices”.

3. Enable the microphone you would like to use.

4. Right click on the correct device and select “Properties”.

5. Switch to the Levels tab and raise the microphone array.

Connection speed

Having a high Internet connection speed is necessary to be able to broadcast HD/FHD quality camera feeds.

The minimum required connection is 1500 kbps (1.5 Mbps) international uploading and 2000 kbps (2.0 Mbps) international downloading speed.

The recommended one is a broadband connection with 4500 kbps (4.5 Mbps) international uploading and 5000 kbps (5.0 Mbps) downloading speed.

a. Connect via cable at all times instead of wifi to ensure the stability.

b. Make sure that the JasminCam application is not blocked in your antivirus and firewall. For more info, head over to the Firewall and Antivirus application(s) part.

c. Disable your VPN or proxy (a software which can alter your location) if you have any on your PC, as these will likely negatively affect your connection speed and quality.

d. Ensure that other programs that can take away your bandwidth (hour length youtube videos, other sites, torrent or downloads) are closed.

e. Checking connection speed and the stability of your connection.

  1. Please use our SPEEDTEST to measure the connection. 
    NOTEWe are not able to accept results from different sites, since our SPEEDTEST measure your connection directly towards our servers it is the only reliable source.
  2. After the test has finished, compare the the download and upload speed results to our recommendations which alternatively can be found here.

If both speeds consistently match or are above our recommendations, that means the connection will be enough for a Good video rating.

Please note that the bandwidth we recommend will be used by JasminCam alone, so if models want to listen to music online, or watch videos while using JasminCam as well, they will need even faster connections to not affect JasminCam’s video and audio quality.

f. Restart your Router/Modem.

g. Skip the router and connect directly to your computer with the internet cable.

h. You may also contact your ISP to ensure the issue is not on their end.

Windows Update

In many cases, the root of the error lays in a simple Windows Update. The windows update service must be enabled and ensure that the computer is up-to-date.

  1. Please open your Start Menu and type in ‘Services’.
  2. Open the ‘Services’ and In the upcoming list find ‘Windows update’.
  3. Right click ‘Windows update’, go into ‘properties’, set it to ‘Automatic’ and press apply.
  4. Next, open your Start Menu and type in ‘Windows Update’.
  5. Click on ‘Check for Updates’ and wait for the search to finish.
  6. If any updates are available, install all of them and restart the PC (This can take some time to finish).
  7. In some cases not all updates can be installed at once, so repeat these steps until Windows finds no more updates after the restart.

Checking for Windows Updates on Windows 10

  1. You can either directly search for it in the search panel there, or find it in the list.

2. Go to Change Settings. As it is recommended to enable the automatic update install, choose this one from the drop-bar.

Checking for Windows Updates on Windows 10

  1. Please head to settings, then navigate to Windows update like in the picture below.

2. Head into the advanced options.

3. Here, you can enable the automatic updates.

Enabling Windows Updates via Services

  1. First, open Services(Press the Windows button, type “Services”, and open the offered application. The name of the application might differ for operating systems: Services/View local services)
  2. There, find and select Windows Update Service from the list
  3. Right click Windows Update, select Properties and set Startup type to Manual
  4. Click OK, then right click Windows Update again and hit Start

Windows update video tutorial

Firewall and Antivirus

On Windows 10 and above using Anti-virus software is not required.


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