🎉 Get started with JasminCam on Windows
Install the app, go live, and give Members a show they’ll remember.
Want to look professional and avoid technical issues during your live shows? This guide will help you set up JasminCam on your
Windows computer step by step, so you can stream with confidence and focus on earning.
🛠️ Installing JasminCam on Windows
- Log in to your Model Center account.
- Click Download JasminCam on the Home menu.
- Run the downloaded
.exefile.- Right-click > Run as administrator to avoid permission issues.
- Follow on-screen instructions to complete installation.
💡 Tip: Check your computer meets the system requirements here. The better your setup, the better your show will look to Members.
🔧 Keep your drivers updated
Outdated drivers = blurry video, lag, or even no camera feed at all.
Install or update the following before you go live:
- Nvidia GeForce Experience (for Nvidia graphics cards)
- VC Redist component — this is required to run JasminCam.
🎥 Camera troubleshooting
Your camera is your most powerful tool—keep it working perfectly.
- Use a camera model we recommend (they’re tested to work well with JasminCam).
- Install the latest camera drivers from the official website.
- In JasminCam, double-check that the right device is selected.
- Avoid USB splitters—they can cause problems.
- Try a different USB port (the back ports are usually more stable).
- Still stuck? Reinstall JasminCam and reboot your computer.
Image is slow or laggy?
- Use a wired connection (Ethernet) — it’s faster and more stable than Wi-Fi.
- Press Ctrl + Shift + Esc to open Task Manager, and check your CPU and memory:
- If they’re over 80%, close apps like Chrome, YouTube, or anything you’re not using
- Using Logitech software? Turn off RightLight, Face Tracking, and Low Light Compensation — they can cause lag.
🎙️ Microphone troubleshooting
No sound = no connection with your Members. Let’s fix that.
- Some webcams have mute buttons on the remote—make sure it’s not on.
- In Windows:
- Right-click the speaker icon in the taskbar > Sound Settings
- Go to System > Sound > Input
- Select your microphone and adjust the volume if needed.
🌐 Connection speed requirements
| Type | Upload | Download |
| Minimum | 1.5 Mbps | 2.0 Mbps |
| Recommended | 4.5 Mbps | 5.0 Mbps |
Tips for smooth streaming:
- Always use wired internet (Ethernet) — Wi-Fi can drop your connection mid-show.
- Make sure JasminCam is allowed through your firewall or antivirus.
- Don’t use VPNs or proxy apps—they slow things down.
- Close any apps downloading or streaming videos (YouTube, torrents, etc.).
- Streaming music or videos at the same time needs even faster internet.
Having issues?
- Restart your router.
- Plug your internet cable directly into your computer.
- Still slow? Contact your internet provider.
🖥️ Keep Windows updated
Outdated systems can cause camera or app errors.
Press Start, type Services, and open it.
- Find Windows Update, right-click > Properties
- Set Startup type to Automatic, click Apply
- Now go back to Start, type Windows Update, and check for updates.
- Install everything and restart. Repeat this until no more updates are available.
On Windows 11, go to Settings > Windows Update
Windows update video tutorial
⚠️ Windows N Edition
If using Windows N, you must manually install Media Feature Packs:
- Go to Settings > System > Optional Features
- Add the Media Feature Pack
- Admin rights required
🔥 Antivirus & Firewall tips
Protect your device—but don’t block your stream.
- On Windows 10 and later, you don’t need extra antivirus software.
- If you’re using antivirus or firewall tools, make sure JasminCam is allowed.
- Having issues? Try temporarily disabling your VPN or firewall to test if it helps.
