🎯 Get Started on macOS: Install JasminCam and stream with confidence
Want to give your Members the best possible show? This guide shows you how to install and set up JasminCam on your macOS computer, so you can start streaming smoothly and without tech issues.
🛠️ Installing JasminCam
- Log in to your Model account.
- Click the Download JasminCam button from the Home menu.
- Open the downloaded JCam-osx-installer.dmg file.
- In the window that appears, drag and drop JasminCam into the Applications folder.
⚠️ Installation Issues
Admin Access
- Go to: System Preferences > Users & Groups
- Ensure your account has “Allow user to administer this computer” enabled.
- If not, switch to an admin account.
App Security Warning
If macOS blocks the app:
- Open System Preferences > Security & Privacy > General
- Click the Lock icon and enter your admin credentials.
- Set “Allow apps downloaded from” to Anywhere.
🎛️ Going Live in JasminCam
- After logging in, you’ll land on the Offline layout.
- In Quick Settings:
- Select your Camera as a Cam Device
- Select your Microphone as an Audio Device
- Set Video Quality to the highest resolution available
- Click on the Go live now button
🧩 Camera Troubleshooting
Issue | Solution |
|---|---|
| No image | Install your camera’s dedicated software and ensure macOS version is 13.4 or higher. |
| Pixelation | Close other apps or tabs that may be using the camera. |
| Lagging video | Check for high CPU/RAM usage in Activity Monitor. |
| Camera not recognized | Restart the app or Mac. Try reconnecting the camera. |
Switch to wired Ethernet if on Wi-Fi for a more stable stream.
🎚️ Adjusting Camera Settings
If you want to fine-tune your video quality, use your camera’s dedicated software. These apps let you adjust brightness, contrast, focus, and other image settings.
🌐 Connection Speed Requirements
Type | Upload | Download |
|---|---|---|
| Minimum | 1.5 Mbps | 2.0 Mbps |
| Recommended | 4.5 Mbps | 5.0 Mbps |
Use a wired connection for best results.
🔥 macOS Firewall & Antivirus
Firewall and antivirus can block your stream.
Disable Firewall:
- Go to: System Preferences > Security & Privacy > Firewall
- Click Lock and enter your admin credentials.
- Click Turn Off Firewall
🧑💻 Remote Support Access
Admins may request remote access to help you. They’ll send a TeamViewer link.
Allow TeamViewer Access:
- Open Security & Privacy > General
- Click the Lock, enter admin credentials
- Set Allow apps downloaded from to Anywhere
- Open the TeamViewer file
- Share your ID and Password with Support
- Keep the window open during the session
📌 Related Pages
If you are unsure how to set your camera properly, we advise to ask our assistance and visit us on the Online Support Chat, where we are more than happy to help you out.
