Installing JasminCam on Mac
JasminCam is also available for macOS. If you experience any issues during installation, please check the Installation Issues section on this page. To install:
Click the yellow Download JasminCam button in the Home menu of your account.
Once the download is complete, double-click the JasminCam .dmg file.
In the window that appears, click the JasminCam OS X Installer icon to start the installation.
This will start the application installation where you will need to follow through the steps described there. Once this is done, you may find JasminCam installed in your applications folder.
Installation Issues
Make sure you are logged in as an administrator. To check:
Open Apple Menu > System Preferences > Users & Groups (or Accounts on older versions).
Select your user account and check if “Allow user to administer this computer” is enabled.
If not, you don’t have admin rights.
If you see an error saying the program can’t be opened because it wasn’t downloaded from the Mac App Store, follow these steps:
Open Finder > Applications > System Preferences > Security & Privacy > General,
or search Security & Privacy in Spotlight.If needed, click the Lock icon and enter your administrator username and password.
Set Allow apps downloaded from to Anywhere.
Setting up the camera and Microphone
Logitech webcam can be used for Facetime, Zoom meetings. After setting up your webcam, you need to launch any app (for example JasminCam) that uses the webcam.
Once the app is launched, turn on the Logitech webcam by clicking on Video on the upper left menu bar on your screen and selecting your webcam under the camera. You will see the webcam light up.
Logitech has a good in-built microphone you can use instead of the default Mac microphone.
If you have no audio signal after logging in, you may check your active microphones in: Finder > Applications > System Preferences > Sound > Input menu. Or search for Sound in Spotlight.
Click on Sound and choose your Logitech webcam. You can decide to increase or decrease the input and output volume of your microphone by adjusting it under the Input Volume and Output Volume.
Before Logging in double-check if you are using the Model Log-in credentials (email address and password). You cannot Go Live with Studio email address.
Once you have been logged in to Jasmincam 5, you will find yourself on the offline layout. Here you can access to the basic settings, statistics, notifications…etc. (For more details about JasminCam 5 layout visit our guide.
Going Live: make sure to select your camera source as a Cam Device and Audio Device on the Jasmincam Quick Settings section and set the resolution format under the Video Quality option to the highest possible resolution.
Camera Image Problems
If there is no camera image in case of a Logitech Camera simply download and install LogiTune.
Please note that the minimum required macOS version is 13.4. With older versions the camera image might not appear at all.
Slow camera image is mostly the result of connection problems or low upload speed. See more in the Connection speed chapter below.
Your camera quality may also decrease with high/overloaded processor or memory use. You may see more about CPU and memory usage at Finder > Applications > Utilities > Activity Monitor. Or by searching for Activity Monitor in Spotlight.
Open Activity Monitor and check the CPU and Memory tabs.
If usage is over 80%, it may cause camera issues.
Close any unnecessary apps to reduce system load.
If performance doesn’t improve, consider upgrading your computer.
If your camera image looks pixelated while streaming:
Make sure no other pages or apps are using your camera.
Close all tabs and apps that might access it.
Additional tips:
Disable camera access on other websites or apps.
If you’re on Wi-Fi, switch to a wired Ethernet connection for a more stable stream.
Always use a Recommended Camera for best quality.
Logitech Camera Settings (LogiTune)
Once you got your hands on your new Logitech webcam, all you need is connecting it to the computer via USB, simple as that!
However, to get the best out of your image, you might want to use the dedicated Logitech Software. This application is compatible with all Logitech webcameras. You can download LogiTune on the following link.
For further details about LogiTune head over here.
Connection Speed
Having a high Internet connection speed is necessary to be able to broadcast HD/FHD quality camera feeds.
The minimum required connection is 1500 kbps (1.5 Mbps) international uploading and 2000 kbps (2.0 Mbps) international downloading speed.
The recommended one is a broadband connection with 4500 kbps (4.5 Mbps) international uploading and 5000 kbps (5.0 Mbps) downloading speed.
Firewall and Antivirus settings
Firewall and antivirus programs can slow down or block your stream. We recommend disabling them while you’re working online. macOS includes a built-in firewall that restricts internet access. To disable it, follow these steps:
Step 1: Click the Apple icon and select System Preferences.
Step 2: Open Security & Privacy.
NOTE: There are some cases wherein the Security & Privacy is locked. Unlock it by clicking the Lock icon. Enter your Mac’s Administrator Username and Password when the prompt appears, then click Unlock.
Step 3: Under Security & Privacy, select Firewall then click Turn Off Firewall or Stop (the layout and labeling varies on different MAC OS versions)
Your Mac’s built-in firewall should now be disabled.
Running LiveJasmin Remote Support file
When visiting Online Support, our Admins may need to connect to your computer to assist you. They will send you a link to download and run a TeamViewer file. To run it, you might need to adjust your Security & Privacy settings:
Step 1: Open Finder > Applications > System Preferences > Security & Privacy > General, or search Security & Privacy using Spotlight. If needed, click the Lock icon and enter your Administrator username and password.
Step 2: Under Allow apps downloaded from, select Anywhere.
If you are logged in as an Administrator, you can manually open the remote support application by clicking on it.
Once opened, provide the ID and Password shown in the small window to the Admin in the Online Support Chat. Keep the window open so the Admin can connect to your computer.
If you are unsure how to set your camera properly, we advise to ask our assistance and visit us on the Online Support Chat, where we are more than happy to help you out.
