Interacting with visitors is a key part of working on LiveJasmin, but not every user has good intentions. Some may behave disrespectfully, while others may pretend to be platform staff to get free services or gain your trust. This page shows you how to recognize and deal with both situations efficiently, so you can stay focused and protect your time.
Visitor Types in Free Chat
- Guests are unregistered users. Guests have a simple user icon as avatar and randomly generated names.
- Members have usernames and different masks left to the name, based on their Club Elite level.
- Fan Club, King of the Room and PRO membership badges appear on the right side of the Member name, if there’s any.
Managing Disrespectful Visitors
If someone is rude, offensive, or makes inappropriate comments:
- Do not engage in arguments or react emotionally.
- You may calmly remind them that you are a real person behind the camera.
- Never perform for someone who is being disrespectful or rude.
- Avoid encouraging other viewers to “take your side” — it is not their role to defend you.
Kick and Ban
Use Kick or Ban features to control who can be in your room:
- Kick removes a visitor temporarily. They can return after 10 minutes.
- Banned Members are muted in your room for the duration of their ban, meaning neither you nor other visitors can see what they write. Banned users can still see your cam feed in Free Chat, spend money on you, and initiate Private Shows.
You can set ban duration to 1 hour, 12 hours, 1 day, 1 week, or 1 month. The default is 12 hours.
You can check how to use the ban function in JasminCam and in Vibes – Messenger.
Ban confirmation can also be enabled or disabled in your settings.
Use Kick or Ban when truly needed. Blocking too many users can affect your traffic and earnings.
If Someone Says They Are Underage
If a user claims to be under 18:
- Stop all interaction immediately.
- Do not perform under any circumstances.
- Report them right away using Online Support Chat.
Fake Admins
Some users may pretend to be LiveJasmin staff in order to get free services, personal content, or to manipulate you into uncomfortable or time-wasting situations. These fake admins try to sound important or official, but their goal is to confuse or pressure you.
It is very important to recognize these users quickly and avoid interacting with them. They can harm your experience, waste your time, and damage your performance.
You can identify a real LiveJasmin admin by the following:
- When they contact you, the chat type becomes “Admin” and it is exclusive, so members can’t join.
- Their username is blue and they have an Admin label and a headset icon.
A real admin will never:
- Contact you through Free Chat.
- Ask you to go to Member Chat.
- Ask you to do a free show or to join Telegram, WhatsApp, Viber, Line or other third party apps.
- Request personal, account, or financial information.
Fake admins often use misleading usernames such as:
- ADMlNlSTRATOR052
- LIVEJASMN8991
- JasminTeamAccount
- [ADMINISTRATION]
If someone enters your room and claims to be an admin but doesn’t meet the official criteria listed above, do not share any information and do not follow their instructions. Report them immediately using Online Support Chat or by sending a screenshot to help@livejasmin.com.
