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Account closure and deletion

Frequently asked questions

How can I close my Studio account?

If you have access to your registered email address, log in to your Studio account, go to Settings (top right corner) / Account deletion and click on ‘Visit Privacy Portal’ where you can choose to delete the entire studio or a model account under your studio.
For more information, please check our Privacy Policy.

How can I close my Model account?

If you have access to your registered email address, please log in to your Model Center, go to Settings (top right corner) / Account deletion and click on ‘Visit Privacy Portal’ button where you can manage all accounts linked to your email.
For more information, please check our Privacy Policy.

When will I be able to register again after I deleted my account?

You may open a new account whenever you would like, but using a new email address is recommended.

How can I delete my model account if it is under a studio and I have no access to it anymore?

If you would like to delete your model account which is under a studio but you do not have access to it, please contact us via email on privacy@livejasmin.com

🧹 How to Close and Delete Your Model or Studio Account

Deleting your account is permanent and cannot be undone.

Some of your data must stay stored (see our Privacy Policy), but your account and profile will be fully removed.

👤 If You Have Access to the Registered Email Address

🎭 Performers

  1. Log in to your account.
  2. Go to Settings → Account Deletion.
  3. Visit our Privacy Portal to manage all accounts linked to your email.
  4. Follow the instructions provided.
  5. Confirm your deletion request via the confirmation email sent to you.

🏢 Studios

  1. Log in to your studio account.
  2. Go to Settings → Account Deletion.
  3. Visit our Privacy Portal to manage:
    • Your studio account
    • Performer accounts under your control
  4. Follow the instructions provided.
  5. Confirm your deletion request via the confirmation email sent to you.

🚫 If You Do NOT Have Access to the Registered Email Address

Send an email to privacy@livejasmin.com and state that you want to delete your account.

⚠️ To verify your identity, you must attach:

    • A NEW photo of your valid ID (not the one you used at registration)
    • A NEW Face+ID photo (holding the ID and showing your face)

👉 Important:

    • Do not send the old registration photo/scan.
    • If your ID expired, you can use another valid official document (passport, driver’s license, or new ID).
    • If you don’t send these documents, our team will contact you and ask for them via a secure form.

❓ Need Help?

  • 📄 If you have any questions regarding our privacy practices, please refer to the Privacy Policy
  • 📧 You can also contact us at privacy@livejasmin.com

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Table of Contents

Related topics

My Content - Hot Flirt & Soul Mate

What's New?

Our My Content policies for the Hot Flirt and Soul Mate categories have been updated to give you more flexibility and inspire creativity.

You can now explore more expressive, seductive themes and include lingerie in your content. Of course, keeping things classy and elegant is still the key. Content should remain sophisticated, with no genitals or nipples visible.

Please note that these changes do not affect the Profile Photo policies of Hot Flirt and Soul Mate categories and only reflect to My Content.

Guidelines

Acceptable

  • Low cleavage and miniskirts are allowed.
  • See through tops where the bra is visible are also acceptable.
  • Bodies, shorts, crop-tops are allowed.
  • Bikini and lingerie are okay if the nipple area and intimate parts are not visible.
  • Male Performers can be half-naked.
  • Sexually provocative poses are allowed (laying down or sitting with legs spread wide open, touching breasts or buttocks).
  • Focus on a particular body part, like breasts, buttocks.

Not acceptable

  • Bare breast/visible nipples and genitals can NOT appear.
  • Full nudity not allowed.
  • Sex toys cannot appear or be in use (no imitation of oral sex or masturbation).
  • No pubic hair.
  • Models can not touch genitals.
  • Submissive poses, being tied up, in cuffs, gagged etc.
  • Notes may not contain sexual material. 
  • Prohibited content.
…

Live from Mobile

Frequently asked questions

What is the name of the mobile application and how can I download it?

If you need any information about the mobile application and how to download it, please contact our support. They will be able to help you regarding the app.

How can I type in Free chat while I am live from mobile?

When you are streaming from mobile, there is no typing option in Free chat, only in Admin chat. Talking to your members can make the connection even more personal and enjoyable.

Is there a music player in the mobile app?

No, music player is not available if you are streaming from mobile. The feature is only available in JasminCam yet.

I have problems with the mobile app. What can I do?

If you experience streaming, video call..etc. issues with the mobile app, make sure that your account is active, have accepted profile photo, display name, video call teaser, the connection is strong, your device has the latest version and you may try to restart your mobile too.
If the basic troubleshooting does not help, please contact our support, but do not delete the app from your mobile device before that.

How can I see the names of the members in my room if I am live from mobile?

When you are online from mobile, the nicknames of the members are popping up on the bottom of your feed.

Welcome to Mobile Live!…

My Content

Explore the "My Content" feature: Monetize your photos and…
Can’t find what you’re looking for? Contact LiveJasmin Support or talk to our AI Assistant
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