Installing JasminCam on Mac
JasminCam standalone version is available on macOS as well. If you run into any issues and errors during installation please be sure to check the Installation Issues section of this page.
Click on the yellow ‘Download JasminCam’ button in the ‘Home’ menu of your account to download the installation file. Once the download finished, double click on the downloaded JasminCam .dmg file. A window will open, where you will need to click on the JasminCam OS X Installer icon to begin the installation.
This will start the application installation where you will need to follow through the steps described there. Once this is done, you may find JasminCam installed in your applications folder.
Installation Issues
Be sure you are logged in with an admin user. To view your rights on Mac OS X follow these steps:
- From the Apple Menu, select System Preferences.
- In the System Preferences window, select Users & groups (Accounts).
- Select your user account and then view the right panel. If Allow user to administer this computer is not checked then you don’t have admin rights.
If you get an error message that says the program cannot be opened because it wasn’t downloaded from the Mac App Store, you need to do the following:
- Open Finder > Applications > System Preferences > Security & Privacy > General tab or search for Security & Privacy in Spotlight.
- NOTE: If prompted, click on the Lock icon on the left corner of the window and enter your Administrator Username and Password.
- Set Allow apps downloaded from to Anywhere.
Setting up the camera and Microphone
Logitech webcam can be used for Facetime, Zoom meetings. After setting up your webcam, you need to launch any app (for example JasminCam) that uses the webcam.
Once the app is launched, turn on the Logitech webcam by clicking on Video on the upper left menu bar on your screen and selecting your webcam under the camera. You will see the webcam light up.
Logitech has a good in-built microphone you can use instead of the default Mac microphone.
If you have no audio signal after logging in, you may check your active microphones in: Finder > Applications > System Preferences > Sound > Input menu. Or search for Sound in Spotlight.
Click on Sound and choose your Logitech webcam. You can decide to increase or decrease the input and output volume of your microphone by adjusting it under the Input Volume and Output Volume.
Before Logging in double-check if you are using the Model Log-in credentials (email address and password). You cannot Go Live with Studio email address.
Once you have been logged in to Jasmincam 5, you will find yourself on the offline layout. Here you can access to the basic settings, statistics, notifications…etc. (For more details about JasminCam 5 layout visit our guide.
Going Live: make sure to select your camera source as a Cam Device and Audio Device on the Jasmincam Quick Settings section and set the resolution format under the Video Quality option to the highest possible resolution.
Camera Image Problems
If there is no camera image in case of a Logitech Camera simply download and install LogiTune.
Please note that the minimum required macOS version is 12.3. With older versions the camera image might not appear at all.
Slow camera image is mostly the result of connection problems or low upload speed. See more in the Connection speed chapter below.
Your camera quality may also decrease with high/overloaded processor or memory use. You may see more about CPU and memory usage at Finder > Applications > Utilities > Activity Monitor. Or by searching for Activity Monitor in Spotlight.
In the Activity Monitor click on the CPU and System Memory tabs where you can see the actual use of your CPU and memory. If they are above 80% it can also result in camera problems too. To fix this, please close every unnecessary application to reduce the load on your system. If that does not help, you need to upgrade your computer.
If your camera image appears pixelated while you are online, it might be because the camera is used on other pages as well. Make sure you close all other pages and applications (such as Skype or other similar apps) that could be using your camera.
- Make sure to disable camera on Support Chat and Skype, or other similar apps
- Perhaps wifi is being used for connection. Switch to ethernet cable
- Make sure to use a Recommended Camera
Logitech Camera Settings (LogiTune)
Once you got your hands on your new Logitech webcam, all you need is connecting it to the computer via USB, simple as that!
However, to get the best out of your image, you might want to use the dedicated Logitech Software. This application is compatible with all Logitech webcameras. You can download LogiTune on the following link.
For further details about LogiTune head over here.
Connection Speed
Having a high Internet connection speed is necessary to be able to broadcast HD/FHD quality camera feeds.
The minimum required connection is 1500 kbps (1.5 Mbps) international uploading and 2000 kbps (2.0 Mbps) international downloading speed.
The recommended one is a broadband connection with 4500 kbps (4.5 Mbps) international uploading and 5000 kbps (5.0 Mbps) downloading speed.
Firewall and Antivirus application(s)
Firewall and antivirus applications at times significantly slow down or even block your stream. We recommend disabling these applications while you’re working as a performer online.
The Mac operating system has a built-in firewall that provides security by limiting or preventing access to your Mac from the Internet.
This article will show you how to disable the Mac’s firewall. To learn how, follow the steps below:
Step 1: Click the Apple icon then select the System Preferences… option.
Step 2: When the System Preferences screen appears, click Security & Privacy.
NOTE: There are some cases wherein the Security & Privacy is locked. Unlock it by clicking the Lock icon. Enter your Mac’s Administrator Username and Password when the prompt appears, then click Unlock.
Step 3: Under Security & Privacy, select Firewall then click Turn Off Firewall or Stop (the layout and labeling varies on different MAC OS versions)
Your Mac’s built-in firewall should be disabled now.
NOTE: If you’re using a third party firewall, contact the developer of the firewall and ask for assistance on how to disable it.
Running LiveJasmin Remote Support file
When visiting the Online Support, our Admins might have to connect to your computer to help you resolve an issue. In such cases, they will send you a link from where you can download and run a LiveJasmin Remote Support file.
To open TeamViewer, please do the following things:
- Download from the link we send you on the support chat
- Open Downloads folder on the Dock bar or via Spotlight
- Double click on ‘TeamViewerQS.zip’ and wait until the ‘TeamViewerQS’ application appears in folder
- Double click on ‘TeamViewerQS’ and click on ‘Open’ if the security prompt window comes up
To be able to run this file however, you might need to make some changes to your Security & Privacy settings. To do this:
Step 1: Open Finder > Applications > System Preferences > Security & Privacy > General tab or search for Security & Privacy in Spotlight.
NOTE: If prompted, click on the Lock icon on the left corner of the window and enter your Administrator Username and Password.
Step 2: Set Allow apps downloaded from to Anywhere.
Alternatively if you are logged in as an Administrator, you can allow opening the remote support application separately when clicking on it.
Once the file is open, you will have to provide the ID and Password shown on the small window to the Admin on the Online Support Chat and leave the small window open for the Admin to connect to your computer.
If you are unsure how to set your camera properly, we advise to ask our assistance and visit us on the Online Support Chat, where we are more than happy to help you out.
