# Windows Guide

### Frequently asked questions

### Can you share a video guide regarding what are drivers?

Yes, here it is:  
https://www.youtube.com/watch?v=Cdb-pD2j_os&list=PL189OCUqNbDK57ICorOstMgYJofzOHQG5&index=1

### Can you share a video guide regarding what are Nvidia drivers?

Yes, here it is:  
https://www.youtube.com/watch?v=22gYmvLk84Q&list=PL189OCUqNbDK57ICorOstMgYJofzOHQG5&index=2

### Can you share a video guide regarding what are Intel drivers?

Yes, here it is:  
https://www.youtube.com/watch?v=bePvE2NrExI&list=PL189OCUqNbDK57ICorOstMgYJofzOHQG5&index=3

## 🎉 Get started with JasminCam on Windows

**Install the app, go live, and give Members a show they’ll remember.**

Want to look professional and avoid technical issues during your live shows? This guide will help you set up **JasminCam **on your  
Windows computer step by step, so you can stream with confidence and focus on earning.

## 🛠️ Installing JasminCam on Windows

1. Log in to your Model Center account.
2. Click **Download JasminCam** on the Home menu.
3. Run the downloaded `.exe` file.
  - **Right-click > Run as administrator** to avoid permission issues.
4. Follow on-screen instructions to complete installation.

💡 _Tip: Check your computer meets the system requirements [here](https://confluence.doclerholding.com/display/~zoltan.fekete/Windows+Guide+-+Proposed+Simplified#). The better your setup, the better your show will look to Members._

## 🔧 Keep your drivers updated

**Outdated drivers = blurry video, lag, or even no camera feed at all.**

Install or update the following before you go live:

- [Intel Driver & Support Assistant](https://www.intel.com/content/www/us/en/support/detect.html)
- [Nvidia GeForce Experience](https://www.nvidia.com/en-us/geforce/geforce-experience/) (for Nvidia graphics cards)
- [VC Redist component](https://aka.ms/vs/17/release/vc_redist.x64.exe) — this is _required_ to run JasminCam.

[IFRAME](https://www.youtube.com/embed/Cdb-pD2j_os?list=PL189OCUqNbDK57ICorOstMgYJofzOHQG5)

## 🎥 Camera troubleshooting

**Your camera is your most powerful tool—keep it working perfectly.**

- Use a camera model we [recommend ](https://livejasminwiki.com/recommended-cameras/)(they’re tested to work well with JasminCam).
- Install the latest camera drivers from the official website.
- In JasminCam, double-check that the right device is selected.
- Avoid USB splitters—they can cause problems.
- Try a different USB port (the back ports are usually more stable).
- Still stuck? Reinstall JasminCam and reboot your computer.

**Image is slow or laggy?**

- **Use a wired connection** (Ethernet) — it’s faster and more stable than Wi-Fi.
- Press **Ctrl + Shift + Esc **to open Task Manager, and check your CPU and memory:
  - If they’re over 80%, close apps like Chrome, YouTube, or anything you’re not using
- Using Logitech software? Turn off **RightLight, Face Tracking, **and **Low Light Compensation** — they can cause lag.

[IFRAME](https://www.youtube.com/embed/videoseries?list=PL189OCUqNbDKk2vqj6_I12C73sfaAv_X0)

## 🎙️ Microphone troubleshooting

**No sound = no connection with your Members. Let’s fix that.**

- Some webcams have mute buttons on the remote—make sure it’s not on.
- In Windows:
  - Right-click the speaker icon in the taskbar > **Sound Settings**
  - **Go to System > Sound > Input**
  - Select your microphone and adjust the volume if needed.

## 🌐 Connection speed requirements

| Type | Upload | Download |
| --- | --- | --- |
| Minimum | 1.5 mpbs | 2 mbps |
| Recommended | 6 mbps | 10 mbps |

** Tips for smooth streaming:**

- Always use **wired internet (Ethernet)** — Wi-Fi can drop your connection mid-show.
- Make sure JasminCam is **allowed through your firewall or antivirus.**
- Don’t use VPNs or proxy apps—they slow things down.
- Close any apps downloading or streaming videos (YouTube, torrents, etc.).
- Streaming music or videos at the same time needs even faster internet.

**Having issues?**

- Restart your router.
- Plug your internet cable directly into your computer.
- Still slow? Contact your internet provider.

## 🖥️ Keep Windows updated

**Outdated systems can cause camera or app errors.**

1. Press **Start**, type **Services**, and open it.
2. Find **Windows Update**, right-click > **Properties**
3. Set **Startup type** to _Automatic_, click **Apply**
4. Now go back to **Start**, type **Windows Update**, and check for updates.
5. Install everything and restart. Repeat this until no more updates are available.

> On **Windows 11**, go to **Settings > Windows Update**

#### Windows update video tutorial

[IFRAME](https://www.youtube.com/embed/videoseries?list=PL189OCUqNbDIqshvTM1KLCE4os2OQbHkk)

#### ⚠️ Windows N Edition

If using **Windows N**, you must manually install **Media Feature Packs**:

- Go to **Settings > System > Optional Features**
- Add the **Media Feature Pack**
- Admin rights required

## 🔥 Antivirus & Firewall tips

**Protect your device—but don’t block your stream.**

- On Windows 10 and later, you **don’t need extra antivirus software.**
- If you’re using antivirus or firewall tools, make sure **JasminCam is allowed.**
- Having issues? Try temporarily disabling your VPN or firewall to test if it helps.

## 📌 Related Pages

- [Technical Requirements](https://livejasminwiki.com/technical-requirements/)
- [Recommended Cameras](https://livejasminwiki.com/recommended-cameras/)
- [Lighting Guide](https://livejasminwiki.com/lighting-guide/)